Terms & Conditions

1. Introduction

Welcome to CandleSkill.

These Terms & Conditions govern the use of the website, mobile applications, learning platforms, educational programmes, products and services offered by CandleSkill Private Limited ("CandleSkill", "Company", "we", "our" or "us").

By accessing our website, creating an account, enrolling in a programme or purchasing any product, you agree to these Terms & Conditions and the applicable policies published on our website.

2. Our Services

CandleSkill operates as a human-centric, AI-powered language and skill- learning ecosystem.

Our services include:

• Indian and foreign language programmes.
• Online educational courses.
• Live interactive classes and recorded sessions.
• Digital notes, books and workbooks.
• Study materials and educational resources.
• Language assessments and examination preparation.
• Foreign Language Programmes for schools, colleges and universities.
• Educational partnerships and institutional programmes.
• International language and career development services through the CandleSkill International Career Centre (CICC).

The availability, duration, structure and delivery format of individual programmes will be communicated through the relevant programme descriptions.

3. User Registration and Eligibility

Users may be required to register an account to access certain services.

Users must provide accurate and complete information during registration and are responsible for maintaining the confidentiality of their account credentials.

Individuals below eighteen years of age may register for relevant educational programmes with the involvement and consent of their parent or legal guardian, wherever required by law.

CandleSkill reserves the right to suspend accounts where inaccurate information, fraudulent activity or misuse is identified.

4. Course Enrollment and Fees

Course details, including eligibility, curriculum, duration, fees, delivery format, access validity and learning resources, will be communicated before enrolment.

• Enrolment will be confirmed after successful registration and payment, where applicable.
• All payments must be made through authorised payment channels.
• Applicable taxes will be charged as per prevailing laws.
• Discounts, scholarships and promotional offers will be subject to their respective terms.
• Course access will be provided for the validity period communicated at the time of enrolment.

CandleSkill reserves the right to revise programme fees and offerings for future enrolments. Such revisions will not ordinarily affect confirmed purchases.

5. Classes and Programme Delivery

CandleSkill endeavours to provide structured and academically guided learning experiences.

Classes may be delivered through live sessions, recorded lectures, assignments, assessments and supplementary learning materials.

Class schedules, educators, batches and academic arrangements may be revised where reasonably necessary due to operational or academic requirements. Where a material change affects a confirmed programme, the concerned learners will be appropriately informed.

6. Learner Responsibilities

Learners are expected to:

• Attend classes regularly and punctually.
• Participate in academic activities.
• Complete assignments and assessments.
• Maintain respectful conduct towards educators, employees and fellow learners.
• Follow academic and platform guidelines.
• Avoid plagiarism, impersonation and academic misconduct.
• Maintain the confidentiality of login credentials and learning resources.

CandleSkill may restrict access in cases of serious misconduct or repeated violations.

7. Course Access and Learning Resources

Access to courses, recorded sessions, notes and other digital resources will be governed by the programme conditions communicated at enrollment.

Course access may be subject to account authentication, programme validity and applicable usage restrictions.

Sharing account credentials or providing unauthorised access to paid learning resources is prohibited.

Temporary interruptions may occur due to maintenance, technical upgrades or circumstances beyond reasonable control. CandleSkill will make reasonable efforts to restore services.

8. Academic Results and Certification

CandleSkill aims to provide quality instruction, academic guidance and structured learning support.

However, individual learning outcomes may vary depending on attendance, participation, practice and personal effort.

Enrollment does not guarantee any particular examination result, external certification, employment, admission, visa approval or overseas placement unless expressly provided under a separate written agreement. External examinations and certifications remain subject to the rules and eligibility requirements of their respective examining authorities.

9. Intellectual Property Rights

All course content, books, workbooks, notes, presentations, recordings, assessments, videos, graphics, trademarks, logos, website content and other educational materials made available through CandleSkill are owned by CandleSkill or its respective licensors.

Users are granted limited access to these materials solely for personal educational purposes.

Without prior written permission, users must not:

• Copy, reproduce or distribute learning materials.
• Record or redistribute classes.
• Share course content with unauthorised persons.
• Sell or commercially exploit educational resources.
• Upload proprietary materials to public platforms.
• Use CandleSkill's name, logo or trademarks without authorisation.

All intellectual property rights remain reserved.

10. User Conduct

Users shall not engage in unlawful activities, harassment, abusive conduct, fraudulent transactions, unauthorised system access, distribution of harmful content or activities that disrupt the learning environment.

CandleSkill reserves the right to take appropriate action, including suspension or termination of access, in accordance with applicable law.

11. Books and Physical Products

Books, workbooks, printed study materials and other physical products will be supplied subject to availability and the product descriptions displayed at the time of purchase.

Customers must provide accurate billing and delivery information.

Returns, replacements, cancellations and refunds will be governed by the applicable Refund Policy and Shipping Policy.

12. Payments and Refunds

All payments shall be made through authorised payment channels. Cancellation and refund requests will be considered in accordance with CandleSkill's published Refund Policy.

Nothing in these Terms shall restrict any statutory consumer right or remedy available under applicable law.

13. Third-Party Services

CandleSkill may engage third-party providers for payment processing, technology infrastructure, communication, hosting and logistics.

Use of third-party services may be subject to their respective terms and policies.

14. Suspension and Termination

CandleSkill reserves the right to suspend or terminate access in cases of material breach of these Terms, fraudulent activity, misuse of intellectual property, security violations or unlawful conduct.

Any applicable financial consequences will be governed by the relevant programme conditions, Refund Policy and applicable law.

15. Limitation of Liability

CandleSkill shall make reasonable efforts to maintain the availability and reliability of its website and educational services.

To the extent permitted by law, the Company shall not be liable for indirect or consequential losses arising from circumstances beyond its reasonable control.

Nothing in this clause shall exclude liability that cannot legally be excluded or limit statutory consumer rights.

16. Amendments

CandleSkill may modify these Terms from time to time to reflect changes in its services, operations or applicable legal requirements.

Updated Terms will be published on the official website with the revised date.

17. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Subject to applicable consumer protection laws and statutory rights, courts of competent jurisdiction at Gautam Buddha Nagar, Uttar Pradesh, shall have jurisdiction over disputes arising under these Terms.

18. Contact and Grievance Redressal

CandleSkill Private Limited Website: https://candleskill.in Email: connect.candleskill@gmail.com

Customers may use these details for complaints, queries and requests relating to CandleSkill's services.

REFUND, CANCELLATION AND RETURN