Shipping and Delivery Policy

1. Introduction

CandleSkill Private Limited ("CandleSkill", "Company", "we", "our" or "us") endeavours to ensure the timely and reliable delivery of physical products purchased through its official website and authorised sales channels.

This Policy outlines the shipping, dispatch, delivery, tracking and related procedures applicable to books, workbooks, printed study materials and other physical products offered by CandleSkill.

2. Products Covered

This Policy applies to physical products, including:

• Language learning books.
• Educational publications.
• Printed workbooks and study materials.
• Learning kits and supplementary resources.
• Other physical products offered by CandleSkill.

Digital courses, recorded classes and downloadable resources are delivered electronically and are not covered under this Shipping Policy.

3. Order Confirmation

Orders will be processed after successful payment confirmation and verification of the relevant order details.

Customers will receive an order confirmation through their registered email address or other authorised communication channel.

Order confirmation does not necessarily mean that the order has been dispatched.

4. Order Processing and Dispatch

Orders are generally processed within 2–5 business days after successful payment confirmation, subject to product availability and operational requirements.

Processing may take longer during public holidays, peak order periods or unforeseen circumstances.

Customers will be informed where a significant delay is anticipated.

5. Shipping and Delivery Timelines

Delivery timelines depend on the destination, product availability and the logistics service provider.

Indicative delivery estimates will be communicated during checkout or in the order confirmation.

Delivery to remote or non-serviceable locations may require additional time.

Actual delivery timelines may vary due to weather conditions, transportation disruptions, public holidays and other circumstances beyond reasonable control.

6. Shipping Charges

Applicable shipping and handling charges will be displayed during checkout before the customer completes the purchase.

Charges may vary depending on:

• Delivery location.
• Package weight and dimensions.
• Number of products ordered.
• Applicable shipping arrangements.

Any additional charges will be communicated before order confirmation.

7. Delivery Locations

CandleSkill currently intends to provide shipping services within India, subject to the serviceability of the delivery location.

International shipping, where available, will be expressly indicated on the website or at checkout.

Orders for non-serviceable locations may be declined or cancelled, with an appropriate refund where payment has already been received.

8. Order Tracking

Where tracking facilities are available, shipment details may be shared with customers through email, SMS or other authorised communication channels.

Customers may use the tracking reference provided by the logistics partner to monitor shipment progress.

For assistance, customers may contact the CandleSkill support team.

9. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery details, including recipient name, address, PIN code and contact number.

Any corrections should be communicated to CandleSkill before dispatch.

CandleSkill will make reasonable efforts to accommodate such requests, subject to the status of the shipment.

10. Failed Delivery

Delivery may fail due to an incorrect address, recipient unavailability, refusal to accept the package or other logistical circumstances. Where possible, customers will be informed of the failed delivery and available reattempt options.

If a shipment is returned to CandleSkill, the customer may be contacted to determine the appropriate next steps.

11. Damaged, Defective or Incorrect Products

Customers are encouraged to inspect their packages upon delivery.

If a product is received in a damaged, defective, incomplete or incorrect condition, customers should notify CandleSkill within seven calendar days of delivery, wherever reasonably possible.

The complaint should include the Order ID, a description of the issue and photographs of the product and packaging, where available.

Eligible requests will be considered for replacement, exchange or refund under the Refund Policy and applicable law.

12. Delayed or Undelivered Orders

If an order has not been delivered within the communicated estimated delivery period, customers may contact CandleSkill for assistance.

The Company will make reasonable efforts to verify the shipment status, coordinate with the logistics partner and provide an appropriate resolution.

Where an order is confirmed lost or cannot reasonably be delivered, an appropriate refund or other remedy will be provided in accordance with applicable law.

13. International Shipping and Customs

Where international shipping is offered, orders will be subject to destination- country customs regulations, import restrictions, applicable taxes and shipping arrangements.

Any customs duties or import charges payable by the customer will be communicated where known and reasonably ascertainable before purchase, wherever practicable.

14. Order Cancellation

Customers may request cancellation before dispatch by contacting CandleSkill. Once an order has been dispatched, cancellation may no longer be possible. Eligible returns and refunds will be governed by the Refund Policy.

15. Contact Information

For shipping, delivery, tracking and order-related enquiries, please contact:

CandleSkill Private Limited Website: https://candleskill.in Email: connect.candleskill@gmail.com

16. Amendments and Governing Law

CandleSkill reserves the right to modify this Policy to reflect changes in its products, logistics arrangements or applicable legal requirements.

This Policy shall be governed by the laws of India, subject to applicable consumer protection laws and statutory rights.