Privacy Policy

1. Introduction

CandleSkill Private Limited ("CandleSkill", "Company", "we", "our" or "us") respects the privacy of its learners, customers, website visitors and other individuals who interact with our services.

This Privacy Policy explains how we collect, use, store, process and protect personal information when individuals visit our website, register for an account, enroll in educational programmes, purchase products or use our digital platforms and services.

This Policy applies to all services offered through the official CandleSkill website, mobile applications, learning platforms and authorised communication channels.

2. Information We Collect

Depending on the services used, we may collect the following information:

A. Personal Information

• Name, email address and mobile number.
• Residential, billing and delivery address.
• Date of birth and age-related information, where required.
• Parent or guardian details, where applicable.

B. Educational Information

• Academic background and educational qualifications.
• Course preferences and enrollment details.
• Language proficiency and learning levels.
• Attendance, tests, assignments and assessment records.
• Academic progress, feedback and certificates.

C. Payment and Transaction Information

• Course enrollment and purchase details.
• Order and transaction reference numbers.
• Billing information and payment status.
• Refund and cancellation records.

Payments are processed through authorised payment gateways. CandleSkill does not ordinarily collect or store complete card details, CVV numbers or banking passwords.

D. Technical Information

We may automatically collect certain information when users access our website or digital platforms, including IP address, browser type, device information, operating system, login activity, website usage and cookies.

3. How We Use Your Information

We use collected information for purposes including:

• Creating and managing user accounts.
• Processing registrations and course enrollments.
• Providing live classes, recorded sessions and learning resources.
• Monitoring attendance and academic progress.
• Conducting assessments and issuing certificates.
• Processing payments, orders and refunds.
• Delivering books and other physical products.
• Responding to enquiries and customer support requests.
• Communicating course schedules, updates and important announcements.
• Improving our website, applications and learning experience.
• Maintaining platform security and preventing fraudulent activities.
• Complying with applicable legal and regulatory requirements.

Promotional and marketing communications will be sent in accordance with applicable law and relevant consent requirements. Users may opt out of promotional communications.

4. Cookies and Website Usage

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyse website traffic and enhance the browsing experience.

Users may manage cookies through their browser settings or available cookie preference controls. Disabling certain cookies may affect some website features.

Where required by applicable law, consent will be obtained before using non-essential cookies.

5. Sharing of Information

CandleSkill does not sell personal information to third parties.

Information may be shared with authorised service providers where necessary for delivering our services, including:

• Payment gateways and banking partners.
• Website hosting and technology providers.
• Learning management system providers.
• Communication and customer support providers.
• Courier and logistics companies.
• Educators and authorised academic personnel.
• Educational and institutional partners, where relevant.
• Auditors, legal advisers and regulatory authorities, where required.

Such information will be shared only for legitimate purposes and subject to applicable safeguards.

6. Artificial Intelligence and Technology

CandleSkill may use AI-enabled tools, automation and digital technologies to support learning, improve platform functionality and enhance operational efficiency.

The use of such technologies involving personal information will be subject to applicable data protection requirements and appropriate safeguards.

AI-enabled tools are intended to support the educational experience and do not replace the role of educators and academic professionals.

7. Data Security

CandleSkill adopts reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, secure authentication, data protection procedures and monitoring of digital systems.

In the event of a personal data breach, appropriate steps will be taken in accordance with applicable legal requirements.

8. Data Retention

Personal information will be retained for as long as reasonably necessary to provide our services, maintain academic and transaction records, resolve disputes and fulfil applicable legal and regulatory obligations. Information that is no longer required will be deleted or securely disposed of, subject to applicable retention requirements.

9. Children's Privacy

CandleSkill offers educational programmes for school students and learners below the age of eighteen.

Where required under applicable law, appropriate consent from a parent or lawful guardian will be obtained before processing a child's personal information.

Parents and guardians may contact CandleSkill regarding information associated with their children.

10. Third-Party Websites

Our website may contain links to third-party websites, applications or services. CandleSkill is not responsible for the independent privacy practices of such third parties.

Users are encouraged to review the relevant privacy policies before sharing personal information with external platforms.

11. Your Privacy Rights

Subject to applicable law, individuals may request access to information relating to their personal data, correction of inaccurate information, erasure where legally permissible, withdrawal of consent and redressal of privacy- related grievances.

Requests may be submitted through the contact details provided below. Reasonable identity verification may be required.

12. Changes to This Policy

CandleSkill reserves the right to update this Privacy Policy from time to time. Revised versions will be published on the official website with the updated revision date.

13. Contact Information

For privacy-related queries, requests or grievances, please contact:

CandleSkill Private Limited Website: https://candleskill.in Email: connect.candleskill@gmail.com This Policy shall be governed by applicable laws of India, including the Digital Personal Data Protection Act, 2023 and the rules made thereunder, as and when applicable.